CANCELLATION POLICY:
Wrench Science now accepts cancellation on many orders. If you need to cancel your order for any reason, please contact your salesperson, and they will walk you through the process and restrictions.
Wrench Science reserves the right to charge a cancellation fee equal to 20% of the pre-tax total of your order. This fee is used to cover the time spent managing your order, restocking parts, and transaction fees.
Wrench Science is not able to offer cancellations or returns on the following products. This includes special order non-stocking items ordered for you, custom products (example: custom bike built for you) or one-off offering products.
Please note: If your order includes any of the following products, we will deliver that item to you and it must be paid for in full in addition to a 20% cancellation fee on the remaining balance of your order. The example list below is non-exhaustive, if you are unsure if this applies to your order, please contact your salesperson.
- Any custom painted or finished frame (e.g. Pinarello MyWay, Moots Anodized Finish, Mosaic etc.)
- Any frameset with custom geometry (e.g. Moots Custom, Mosaic, Passoni Made-to-Measure, etc.)
- Any custom built wheelset (e.g. Industry 9 wheels, or wheels built in house by Wrench Science.
- Any product from the following brands.
- Chapter 2 frames and components.
- Darimo
- Lightweight Wheels
- THM
- Suspension products from brands other than Fox Racing Shocks, or Rock Shox.
Please Note: If you have received your order, then refer to our returns policy for further details.